Customer Service Supervisor – Large Format – Laval Plant

We are currently seeking a Customer Service Supervisor to lead a team of five professionals in our Large Format division. This team is responsible for cost estimation, job initiation, and project coordination.

You will work closely with supervisors in prepress, printing, finishing, and shipping, and report directly to the Director of Operations.

Key Responsibilities

• Ensure team alignment, engagement, and performance within the customer service department.
• Coordinate and communicate effectively with production teams to ensure customer priorities are met and viable solutions are identified.
• Oversee the end-to-end cost estimation process—from preparation and client approval to final invoicing.
• Collect, validate, and share technical specifications for each job and coordinate all phases of production.
• Confirm production timelines and provide all necessary information to internal and external stakeholders for efficient workflow.
• Ensure the team can support every step of the production process up to final printing.
• Maintain relationships and communications with subcontractors and suppliers.
• Troubleshoot and resolve issues quickly and effectively.
• Contribute to team synergy and a positive working environment.
• Manage client emails and phone inquiries in a professional manner.
• Oversee the proper archiving of project documents.

Essential Skills & Qualifications

• Fully bilingual (French & English)
• Solid understanding of the print production and graphic arts workflow
• Excellent organizational skills, initiative, autonomy, and team spirit
• Strong attention to detail, ability to manage multiple projects simultaneously, and work well under pressure
• Energetic, adaptable personality with a collaborative mindset
• Proficiency in Adobe Creative Suite is an asset

Key Personal Attributes

• Strong organizational skills
• Meticulous attention to detail
• Clear and effective communication
• Proactive, resourceful, and solution-oriented
• Highly versatile and focused
• Energetic and dynamic demeanor

What You Need to Succeed

• Strong communication skills with all levels of the organization, including senior management
• Ability to act as a facilitator and bridge between departments
• Flexibility and resilience in a fast-paced, ever-evolving environment
• Results- and solutions-oriented, with proven planning, organizational, and resource management skills

What We Offer

• Dental insurance
• Extended health care benefits
• Life insurance
• Vision care
• Flexible working hours
• Free on-site parking

Work Schedule

• Day shift
• 8-hour workdays
• Monday to Friday

About PDI

PDI is Quebec's largest independent commercial printer providing services to customers in Canada and the United States in pre-media and electronic prepress, digital and offset print production, multimedia and internet, marketing support, mailing and fulfillment. PDI is renowned for its quality craftsmanship and service.

Job openings

• Sales Representative – Kirkland and Laval Office
• Production Supervisor – Printing and Finishing – Kirkland Plant
• Customer Service Supervisor – Large Format – Laval Plant